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Had my truck serviced today my service advisor JD Trackett was very helpful.I would recommend this dealership services to family and friends...Very satisfied



Just took the worst beating I've ever had from their service department. They charged me for 3 1/2 hours to change out an EGR valve (the you tube video is 4 minutes long on how to clean/change an egr valve). At $128 an hour, they made a killing. Total bill was over $900.I've bought more than one vehicle from them over the years, but I can assure you I will never buy another, nor let them touch one that I own. I can see where their priorities are, and it's not costumer service.



This is the first time I've driven a dirty car home that I had just bought. The salesman wanted me to bring it back to dealership to get it detailed the next day, but after a misunderstanding, I did it myself. I spoke to a manager, but got no satisfaction.



After making my wife cry five minutes after purchasing a car the customer service continues to be horrible. I'll bet they don't respond to this review either.



This place is what gives car dealerships and car salesmen the reputations that they have. We love our car but I won't set foot in this place again. Horrible, horrible, horrible service (except the finance guy). "Homer" Skelton is a perfect name for this place



Mark Hogan made my truck buying very easy and simple. He is a real professional and really took the time to make sure I liked the truck I chose. He made the whole process from the financing, to my trade-in a very good experience.



I went to dealership with my heart set on a Mustang. Initial impression was negative when sales associate, Leslee Cox, approached me to state that the dealership could not sell Mustangs. To my disappointment I almost left the dealership. I was then explained to that due to air bag concerns of certain year models that I could purchase a 2015-2016 model. I began my search for a model in stock at the dealership. I found a model and began to negotiate. The salesperson was inattentive and had a sense of not wanting to be selling a car. I was given to another associate, William, whom made the transaction pleasant. I purchased the vehicle based upon his demeanor and willingness to sell me a car. Then it went downhill from there once the papers were signed. I was given back to Leslee, who again did not want to be there and it was obvious. I was not given a tutorial or demonstration of the features/functions of my new car. I was literally told to read the owners manual. Then to add fuel to the fire I wasn't given a full tank of gas. When questioned about the gas he explained he filled it up but there must be something wrong with the fuel gauge. I then was told," you have a warranty so we will fix it.' Not what I wanted to hear. Seriously I just signed my name to a new car and you're telling me there may be something wrong with it! Where is customer service these days? I'm sorry if he had a bad day, but I hate to say"you're in customer service 'man!" Get a new job if you hate it that bad. Why should I as the consumer cry over what should be a great experience? Shame on this dealership if they hire people of this caliber.



"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"



"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"



"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"

Laid-back

Had my truck serviced today my service advisor JD Trackett was very helpful.I would recommend this dealership services to family and friends...Very satisfied

Read more at DealerRater
Not happy

Just took the worst beating I've ever had from their service department. They charged me for 3 1/2 hours to change out an EGR valve (the you tube video is 4 minutes long on how to clean/change an egr valve). At $128 an hour, they made a killing. Total bill was over $900.I've bought more than one vehicle from them over the years, but I can assure you I will never buy another, nor let them touch one that I own. I can see where their priorities are, and it's not costumer service.

Read more at DealerRater
dewey

This is the first time I've driven a dirty car home that I had just bought. The salesman wanted me to bring it back to dealership to get it detailed the next day, but after a misunderstanding, I did it myself. I spoke to a manager, but got no satisfaction.

Read more at DealerRater
Let down

After making my wife cry five minutes after purchasing a car the customer service continues to be horrible. I'll bet they don't respond to this review either.

Read more at DealerRater
Memphis2008

This place is what gives car dealerships and car salesmen the reputations that they have. We love our car but I won't set foot in this place again. Horrible, horrible, horrible service (except the finance guy). "Homer" Skelton is a perfect name for this place

Read more at DealerRater
Tamara Prestage

Mark Hogan made my truck buying very easy and simple. He is a real professional and really took the time to make sure I liked the truck I chose. He made the whole process from the financing, to my trade-in a very good experience.

Read more at DealerRater
JGrossMS

I went to dealership with my heart set on a Mustang. Initial impression was negative when sales associate, Leslee Cox, approached me to state that the dealership could not sell Mustangs. To my disappointment I almost left the dealership. I was then explained to that due to air bag concerns of certain year models that I could purchase a 2015-2016 model. I began my search for a model in stock at the dealership. I found a model and began to negotiate. The salesperson was inattentive and had a sense of not wanting to be selling a car. I was given to another associate, William, whom made the transaction pleasant. I purchased the vehicle based upon his demeanor and willingness to sell me a car. Then it went downhill from there once the papers were signed. I was given back to Leslee, who again did not want to be there and it was obvious. I was not given a tutorial or demonstration of the features/functions of my new car. I was literally told to read the owners manual. Then to add fuel to the fire I wasn't given a full tank of gas. When questioned about the gas he explained he filled it up but there must be something wrong with the fuel gauge. I then was told," you have a warranty so we will fix it.' Not what I wanted to hear. Seriously I just signed my name to a new car and you're telling me there may be something wrong with it! Where is customer service these days? I'm sorry if he had a bad day, but I hate to say"you're in customer service 'man!" Get a new job if you hate it that bad. Why should I as the consumer cry over what should be a great experience? Shame on this dealership if they hire people of this caliber.

Read more at DealerRater
Ao93

"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"

Read more at DealerRater
TGreene

"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"

Read more at DealerRater
JessH

"Dane is a very professional salesman that knows how to treat a customer.He made sure we got the best trade in value and best price for our New Truck. We will be recommending him to our friends if they are looking for a new Ford!!"

Read more at DealerRater